Shipping Questions...

At Questo Design, our goal is to make your shopping experience safe, convenient and worry-free. Customer satisfaction is our highest priority and we make every effort to ensure that you receive quality products with quality service. Please use the links below to find answers to any of your questions.

What are your shipping Charges?

Shipping charges are automatically calculated on our site. After you add a product to the shopping cart you can use the shipping calculator that is displayed at the shopping cart page. Shipping is based on the total weight of your order. The shipping charges for oversized items, which are delivered by freight company or air freight, have to be quoted. Please contact us for a quote

How do you ship your merchandise?

The majority of our packages inside and outside Europe are shipped by Postnl. The parcels will be delivered by your local post organization or parcel services. Oversized items as indicated on the web site are shipped by either airfreight, sea or ground transportation.

How do I know that the order has been shipped?

Once The order has been shipped you will by informed by e-mail. We will let you know the package number, transportation company and all information to track the parcel. If you order multiple items and only a part of your order is shipped, additional shipping cost won't apply.

How long do you take to deliver?

We aim to ensure a fast dispatch of all goods to our customers all over the world. Should items be out of stock you will be informed right away. We will always let you know when you can expect the items. Furniture and large quantities are most of the time order to requirements.

Once your order has been shipped it usually takes:

4 to 10 working days for countries outside the European Community.
1 to 5 working days for countries within the European Community.
1 to 2 days with Fedex (depending on location)

For the packages to arrive at your doorstep, depending on where you live. If a package is delayed this has usually to do with customs.

Of course, you can e-mail us anytime and we'll do our best to keep you up-to-date on the status of your shipment.

Can I track and trace my shipment?

Postnl, DHL and Fedex offer the possibility of tracking and tracing shipments to all European countries and a number of countries outside Europe. If you want to track a shipment please click here.

What if my shipment is damaged?

We do our best to protect the items we ship as good as possible. If a package is clearly damaged when delivered please open the package in the presence of the transporter. If this is not possible and it is clear the item is damaged refuse the parcel. If the items are damaged notify the transportation company right away. Please let us know within 4 days and send us digital images of the package and the damage products as proof. Based on the information provided we will replace the damaged product or send replacement parts.

Will you ship to my PO box?

Yes we ship to PO Boxes and Military APOs

Do you ship internationally?

Yes we do. We are very experienced in shipping our products to all corners of the world.

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