At Questo Design, our goal is to make your shopping experience safe, convenient and worry-free. Customer satisfaction is our highest priority and we make every effort to ensure that you receive quality products with quality service. Please use the links below to find answers to any of your questions.
What is the Euro worth in my currency?
Our website automatically calculates the price in your local currency. The currency conversion rates are a guide for your convenience only. They are updated twice each business day. You will be charged in your local currency based on the price in Euro displayed on our site. The exact amount depends on the rate at the moment the card is charged.
What are your shipping Charges?
Shipping charges are automatically calculated on our site. After you add a product to the shopping cart you can use the shipping calculator that is displayed at the shopping cart page. Shipping is based on the total weight of your order. The shipping charges for oversized items, which are delivered by freight company or air freight, have to be quoted. Please contact us for a quote email@example.com.
Why are your prices much lower than in the US/Canada/Hong Kong/South Africa/ Taiwan, or some other non European countries?
Our prices are much lower because we are based in the center of Europe and most of the items we sell are produced by European companies. Also you have to remember that European sales taxes are very high (up to 25%). Taxes that you don't have to pay. In The Netherlands modern design is very popular and most of our supplies come directly from the manufacturers.
Will I have to pay customs duties?
In most cases you won't have to pay any customs duties. Most countries have a certain minimum value on which you don't pay duties. Bigger orders are usually send in more than one parcel (for instance chairs are usually packed by one or two). Each box is handled as an individual parcel.
If you have any doubt about your specific country please contact us or contact your local customs office.
When do you charge my credit card?
Questodesign.com uses Worldpay Payment Gateway. Once the order is shipped the paymnet is charged . Worldpay allows to wait with capturing credit card payments for a maximum, of 14 days. After that the paymnet is automatically captured and your card is charged.
Do I have to pay Vat or Sales tax?
Only on goods delivered to a country within the EC you will be charged VAT unless you can provide a valid VAT number or exemption certificate for the delivery destination. If you visit the web site from a country within the EC prices are generally displayed including Vat. If the price is including Vat it will say "incl. 21% tax". For visitors outside the EC prices are already displayed without Vat.
How do I make a Complaint?
Send details of your complaint to - firstname.lastname@example.org
Remember to state your personal details and order reference code. All complaints will be acknowledged within 2 working days