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| Terms... |
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At Questo Design, our goal
is to make your shopping experience safe,
convenient and worry-free. Customer
satisfaction is our highest priority and we
make every effort to ensure that you receive
quality products with quality service.
Please use the links below to find answers
to any of your questions |
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1. Questodesign.com is a trading name of
Questo Design V.O.F. registered in The
Netherlands. This web site is intended for
on-line shopping and access to this web site is
provided subject to the following terms and
conditions.
2. Any order form signed by the customer by an
"approval click" shall constitute an irrevocable
commitment which can only be challenged in the
cases restrictively listed in this agreement in
section 9 "return policy" and section 10 "cancel
orders".
3. You may not copy, reproduce, publish or
distribute any information without the consent
of Questodesign.com.
4. While every care and attention has been taken
to ensure that the contents of this web site are
accurate and up to date, the information is
provided "as is" and to the extent permitted by
law, Questo Design V.O.F. disclaims all
liability and excludes all express and implied
warranties in respect of:
a) Any inaccuracy, errors or omissions in any of
the information on this web site.
b) Any implied warranty as to merchantability or
fitness for purpose.
c) Any decision made or action taken in reliance
on or as a result of the information on this web
site.
d) Any delay to, interruption to or
non-availability of the provisions of this web
site regardless of how it is caused.
5. Questodesign.com shall not be liable for any
losses or damage of any nature, whether in
contract or tort or otherwise, arising from the
use of the information on this web site.
6. This Agreement is governed by the Dutch law,
for both the substantive and procedural rules.
The parties agree that in the event of a dispute
arising under or in connection with this
agreement following or in application of this
agreement, and if no amicable settlements were
reached, the the competent jurisdiction will be
the courts of the registered office of
Questodesign.com notwithstanding the case of
plurality of defendants, or emergency procedure.
If any provisions shall be deemed unlawful or
unenforceable then those provisions shall be
severable and shall not effect the
enforceability of any other provisions. If you
access this web site from any other location you
accept responsibility for compliance with local
laws.
7. All our prices are in Euro and without sales
tax or shipping costs. The site will
automatically display the price in your local
currency. The price in your local currency is
only an indication. You will be charged in Euro.
For deliveries outside the EEC it is possible
that the customer will have to pay for customs
duties or VAT or any other taxes due to the
import of products in the country of delivery
(in most cases there are no extra charges). The
customer is also solely responsible for the
formalities related thereto unless otherwise
specified, and is solely responsible for
checking whether the products ordered can be
imported under domestic law in the country of
delivery.
8. At this moment you can pay with: Visa (set,ssl),
Eurocard (set,ssl), Mastercard (set,ssl) and
American Express. We also accept bank transfers
and money orders, please contact us for details.
All the customers data we collect is protected
against unauthorized access and will only be
used to contact you and won't be sold or trade.
On products that will be specially manufactured
for you we will charge a 50% deposit non
refundable.
9. Questodesign.com reserves the right to refuse
the use of conventional credit cads for
countries with a high rate of fraud and when
fraud is suspected. In these cases other methods
of payments will be accepted such as bank
transfers and all set methods.
10. Return Policy - Products must be returned
within 30 days of the invoice date for a refund
replacement. Before returning any item, you must
contact us via e-mail within 30 days of your
invoice date. No returns, of any type, will be
accepted without prior contact. Defective items
may be returned for a same-item exchange only.
All products (unless noted on our site) are sold
with the manufacturer's warranty. The warranty
period and service varies by manufacturer and
product. In order to receive full credit, your
purchase must be returned with pre-paid shipping
. All items must be in "as new "condition and
original packaging and with all warranty cards,
manuals and accessories. Any discrepancies may
result in a delay or partial forfeiture of your
credit. There will be a 10 Euro re boxing fee
for products returned in a damaged box. Your
credit will be transferred within 14 days after
receiving your items. Shipping cost will not be
refunded by us. All cost for return shipment are
the responsibility of the customer.
11. You may cancel orders within 8 business days
at no cost. If however, the product is already
shipped or specially ordered and can't be
cancelled the return policy applies.
12. Our goal is to provide you with excellent
customer service. Most orders are processed and
shipped within one business day after they are
placed, unless we give a different time frame
for a specific item. However, due to factors
such as unexpectedly high demand for a product,
vendor availability or delivery delay, we
occasionally may not be able to ship an order
within this time frame. We will notify you
promptly if there is a delay or if we need to
cancel your order.
13. Questo Design can not be held responsible for
additional taxes. If a shipment is lost we will
start an investigation to trace the parcel.
Depending on the country it can take some time.
If we receive confirmation from the postal
service that the parcel couldn't be traced, the
goods will be replaced without any extra charge
to you. If a box arrives damaged, always let it
be noted on the freight papers. You will have to
file a report with your local post office. In
the meanwhile we will send a replacement of the
broken item. |
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