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Questo Design FAQ Terms... |
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| At Questo Design, our
goal is to make your shopping experience
safe, convenient and worry-free.
Customer satisfaction is our highest
priority and we make every effort to
ensure that you receive quality products
with quality service. Please use the
links below to find answers to any of
your questions. |
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1. Questodesign.com
is a trading name of
Questo Design V.O.F.
registered in The
Netherlands. This web
site is intended for
on-line shopping and
access to this web site
is provided subject to
the following terms and
conditions.
2. Any order form signed
by the customer by an
"approval click" shall
constitute an
irrevocable commitment
which can only be
challenged in the cases
restrictively listed in
this agreement in
section 10 "return
policy" and section 11
"cancel orders".
3. You may not copy,
reproduce, publish or
distribute any
information without the
consent of Questodesign.com.
4. While every care and
attention has been taken
to ensure that the
contents of this web
site are accurate and up
to date, the information
is provided "as is" and
to the extent permitted
by law, Questo Design
V.O.F. disclaims all
liability and excludes
all express and implied
warranties in respect
of:
a) Any inaccuracy,
errors or omissions in
any of the information
on this web site.
b) Any implied warranty
as to merchantability or
fitness for purpose.
c) Any decision made or
action taken in reliance
on or as a result of the
information on this web
site.
d) Any delay to,
interruption to or
non-availability of the
provisions of this web
site regardless of how
it is caused.
5. Questodesign.com
shall not be liable for
any losses or damage of
any nature, whether in
contract or tort or
otherwise, arising from
the use of the
information on this web
site.
6. This Agreement is
governed by the Dutch
law, for both the
substantive and
procedural rules. The
parties agree that in
the event of a dispute
arising under or in
connection with this
agreement following or
in application of this
agreement, and if no
amicable settlements
were reached, the the
competent jurisdiction
will be the courts of
the registered office of Questodesign.com
notwithstanding the case
of plurality of
defendants, or emergency
procedure. If any
provisions shall be
deemed unlawful or
unenforceable then those
provisions shall be
sever able and shall not
effect the
enforceability of any
other provisions. If you
access this web site
from any other location
you accept
responsibility for
compliance with local
laws.
7. All our prices are in
Euro and without sales
tax or shipping costs.
The site will
automatically display
the price in your local
currency. The price in
your local currency is
only an indication. You
will be charged in Euro.
For deliveries outside
the EEC it is possible
that the customer will
have to pay for customs
duties or VAT or any
other taxes due to the
import of products in
the country of delivery
(in most cases there are
no extra charges). The
customer is also solely
responsible for the
formalities related
thereto unless otherwise
specified, and is solely
responsible for checking
whether the products
ordered can be imported
under domestic law in
the country of delivery.
8. At this moment you
can pay with: Visa (set,ssl),
Eurocard (set,ssl),
Mastercard (set,ssl) and
American Express. We
also accept bank
transfers and money
orders, please contact
us for details. All the
customers data we
collect is protected
against unauthorized
access and will only be
used to contact you and
won't be sold or trade.
On products that will be
specially manufactured
for you we will charge a
50% deposit non
refundable.
9. Questodesign.com
reserves the right to
refuse any order for any
reason whatsoever, in
particular for any
problem of products
procurement or any
problem concerning the
received order.
Conventional credit card
payments from countries
with a high rate of
fraud and when fraud is
suspected can be
refused. In these cases
other methods of
payments will be
accepted such as bank
transfers and all set
methods.
10. Return Policy -
Products must be
returned within 30 days
of the invoice date for
a refund replacement.
Before returning any
item, you must contact
us via e-mail within 30
days of your invoice
date. No returns, of any
type, will be accepted
without prior contact.
Defective items may be
returned for a same-item
exchange only. All
products (unless noted
on our site) are sold
with the manufacturer's
warranty. The warranty
period and service
varies by manufacturer
and product. In order to
receive full credit,
your purchase must be
returned with pre-paid
shipping . All items
must be in "as new
"condition and original
packaging and with all
warranty cards, manuals
and accessories. Any
discrepancies may result
in a delay or partial
forfeiture of your
credit. There will be a
10 Euro re boxing fee
for products returned in
a damaged box. Your
credit will be
transferred within 14
days after receiving
your items. Shipping
cost will not be
refunded by us. All cost
for return shipment are
the responsibility of
the customer.
11. You may cancel
orders within 8 business
days at no cost. If
however, the product is
already shipped or
specially ordered and
can't be cancelled the
return policy applies.
12. Our goal is to
provide you with
excellent customer
service. Most orders are
processed and shipped
within one business day
after they are placed,
unless we give a
different time frame for
a specific item.
However, due to factors
such as unexpectedly
high demand for a
product, vendor
availability or delivery
delay, we occasionally
may not be able to ship
an order within this
time frame. We will
notify you promptly if
there is a delay or if
we need to cancel your
order.
13. V.O.F. Questo
Design reserves its
right to claim the
return of the ordered
products in case of non
payment. Under those
circumstances, and upon Questo Design's request,
the customer shall
return any product for
which the payment has
not occurred. The
customer shall pay for
any costs in connection
therewith.
14. If a shipment is
lost we will start an
investigation to trace
the parcel. Depending on
the country it can take
some time. If we receive
confirmation from the
shipper that the parcel
couldn't be traced, the
goods will be replaced
without any extra charge
to you. If a parcel
arrives damaged, open
the parcel in the
shippers presence. If
the shipper refuses to
wait always let it be
noted on the freight
papers that the parcel
arrived damaged. If you
can already see that the
contents is damaged
refuse the parcel. If
you detect the damage
after signing for
receiving the parcel
contact the shipper as
soon as possible to file
a report. If you don't
file a report
immediately the shipper
will refuse to accept
the claim. Without this
report we can't accept
your claim. After
receiving the report
from the shipper we will
either send you a
replacement or a spare
part for the damaged
piece. The customer is
responsible for
replacing the part. |
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