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Return policy...
At Questo Design, our goal
is to make your shopping experience safe,
convenient and worry-free. Customer
satisfaction is our highest priority and we
make every effort to ensure that you receive
quality products with quality service.
Please use the links below to find answers
to any of your questions
Return Policy
Products must be returned
within 30 days of the invoice date for a refund
replacement. Before returning any item, you must
contact us via e-mail within 30 days of your
invoice date. No returns, of any type, will be
accepted without prior contact. Defective items
may be returned for a same-item exchange only.
All products (unless noted on our site) are sold
with the manufacturer's warranty. The warranty
period and service varies by manufacturer and
product. In order to receive full credit, your
purchase must be returned with pre-paid shipping
. All items must be in "as new "condition and
original packaging and with all warranty cards,
manuals and accessories. Any discrepancies may
result in a delay or partial forfeiture of your
credit. There will be a 10 Euro re boxing fee
for products returned in a damaged box. Your
credit will be transferred within 14 days after
receiving your items. Shipping cost will not be
refunded by us. All cost for return shipment are
the responsibility of the customer.
If a box arrives damaged, always let it
be noted on the freight papers. You will have to
file a report with your local post office. In
the meanwhile we will send a replacement of the
broken item.
