Shipping Questions?
What are your
shipping charges?
How do you ship your
merchandise ?
How do I know that the
order has been shipped ?
How long do you take to
deliver ?
Can I track and
trace my shipment ?
What if my shipment is
damaged ? |
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What are your shipping charges ?
Shipping charges are automatically
calculated on our site. After you add a
product to the shopping cart you can use
the shipping calculator that is
displayed at the shopping cart page.
Shipping is based on the total weight of
your order. The
shipping charges for oversized items,
which are delivered by freight company
or air freight, have to be quoted.
Please contact us for a quote
shipping-quote@questodesign.com. |
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How do you ship your merchandise ?
The majority of our packages
inside and outside Europe are shipped by
Postnl. The parcels will be delivered
by your local post organization or
parcel services. Oversized items as
indicated on the web site are shipped by
either airfreight, sea or ground
transportation. |
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How
do I know that the order has been
shipped ?
Once The order has been shipped you will
by informed by e-mail. We will let you
know the package number, transportation
company and all information to track the
parcel. If you order multiple items and
only a part of your order is shipped,
additional shipping cost won't apply. |
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How long do you take to deliver ?
We aim to ensure a fast dispatch of all
goods to our customers all over the
world. Should items be out of stock you
will be informed right away. We will
always let you know when you can expect
the items. Furniture and large
quantities are most of the time order to
requirements.
Once your order has been shipped it
usually takes:
- 4 to 10 working days for
countries outside the European
Community.
- 1 to 5 working days for
countries within the European
Community.
- 1 to 2 days with Fedex
(depending on location)
For the packages to arrive at your
doorstep, depending on where you live.
If a package is delayed this has usually
to do with customs.
Of course, you can
e-mail us anytime and we'll do
our best to keep you up-to-date on the
status of your shipment. |
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Can I
track and trace my shipment ?
Postnl,
DHL and Fedex offer the possibility of
tracking and tracing shipments to all
European countries and a number of
countries outside Europe. If
you want to track a shipment please
click here. |
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What if my shipment is damaged ?
We do our best to protect the items we
ship as good as possible. If a package
is clearly damaged when delivered please
open the package in the presence of the
transporter. If the items are damaged
notify the transportation company right
away. Please let us know within 7 days
and send us digital images of the
package and the damage products as
proof. Based on the information
provided we will replace the damaged
product or send replacement parts. |
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