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At Questo Design, our goal
is to make your shopping experience safe,
convenient and worry-free. Customer
satisfaction is our highest priority and we
make every effort to ensure that you receive
quality products with quality service.
Please use the links below to find answers
to any of your questions |
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Security
Questions?
Is my credit card
data safe with you ?
Do you sell your
customer list or use it for bulk
e-mail ?
What is SSL ?
I prefer not to use
my credit card on the Internet.
How do I order ?
Do you have a
privacy policy ? |
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Is my credit card
safe with you ?
It is as safe as it gets. We
don't have access to any credit
card details. When you make the
payment you will be connected to
Worldpay, our payment
provider who will handle the
payment on out behalf. They will
ask for authorization with your
local bank. Once your payment is
approved we will receive a
message that the payment was
authorized. |
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Do you sell your
customer list or use it for bulk
e-mail ?
Our customer list is probably
our most valuable business
resource. We have never, ever
shared it with anyone, and we do
not intend to do so. |
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What is SSL ?
Questodesign.com uses
128-bit Secure Sockets Layer (SSL)
encryption software — the
industry's safest technology—to
protect all your personal
information. SSL secures
transactions from third parties
by encrypting your name, address
and credit card number and other
information so that nobody can
read it as it travels over the
Internet. When you make a
payment, the information is
encrypted and send to our
payment provider Buckaroo. We
receive a copy of your order and
a confirmation of the payment
but not your credit card
details. We can only cancel or
credit payments. |
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I prefer not to
use my credit card on the
Internet, how do I order ?
No problem. You can
always select payment by bank
transfer or to pay
with Paypal. You can also give
us a call and we will manually
process your order. Our business
hours are 10am to 6pm (remember
we are located in The
Netherlands). |
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Do you have a
privacy policy ?
Yes we do. We collect
only the information needed to
process your orders. This
includes your name, billing and
shipping addresses, telephone
phone number. We also keep
e-mail addresses of those who
communicate with us via e-mail.
Questodesign.com will not sell
or reveal to any third party
your e-mail address or any other
information. |
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