| |
|
|
 |
At Questo Design, our goal
is to make your shopping experience safe,
convenient and worry-free. Customer
satisfaction is our highest priority and we
make every effort to ensure that you receive
quality products with quality service.
Please use the links below to find answers
to any of your questions |
 |
|
| |
General Questions ?
Who are you anyway?
Where is your warehouse, how can I contact you?
Why are your prices displayed in two
currencies?
Returns
policy?
Can you mail me a catalog?
How do I make a complaint? |
| |
Who are
you, anyway?
Fair question. Questodesign.com is a
creation of Hans Elias and Claudia Kirchuk. We
live in Belgium (20 minutes from The
Netherlands) together with our two kids:
Alexander and Sebastiaan. We started selling
Modern Design in our shop in 1992 and through
our web site since September 2000. Claudia has a
commercial background and Hans a technical
background. Our shop is based in The
Netherlands.
We are both very committed to make your shopping
experience with us as good as it gets. |
| |
Where is your
warehouse, how can I contact you?
Our
warehouse is in Goirle, The Netherlands. It is
in the south, one hour drive from Amsterdam (on a
Sunday morning). When ever you are in the
neighborhood please drop by. |
| |
Questodesign.com
Edisonstraat 4a
5051 DS
Goirle
The Netherlands |
| |
| Our business hours for the
warehouse are: |
| |
| Monday |
9.30 AM |
4.30 PM |
| Tuesday |
9.30 AM |
4.30 PM |
| Wednesday |
9.30 AM |
4.30 PM |
| Thursday |
9.30 AM |
4.30 PM |
| Friday |
9.30 AM |
4.30 PM |
| |
You can contact us by e-mail,
phone or mail.
The Netherlands is in a different time zone.
It's 6 hours later than in New York and 9 hours
later than in Los Angeles. Give us a call during
store hours. |
| |
| Toll free number: 1-888-345-5376
For customers in the United States only. |
Phone: +31-13-5800068
Fax: +31-13-5800026 |
|
Email:
info@questodesign.com |
| |
Why are your prices
displayed in 2 currencies?
Our prices are in Euro because we're a
Dutch company. You will be charged in Euro by
your bank or credit card company like Visa,
MasterCard, American Express, Solo, Eurocard,
PCB and Switch, etc. The second currency
displayed is the conversion to your local
currency based on the exchange rate of the day.
The exchange rate is refreshed twice a day. The
exact amount in your local currency depends on
the time your payment is charged. The rate
displayed on our site is only an indication. |
| |
Returns Policy
In the unlikely event of loss or damage
to your shipment, Questodesign.com will supply
free of charge replacements or a refund, as
appropriate.
Claims must be made within 8 days of receipt.
We may request a photograph or return of goods
to substantiate the claim.
You may cancel your order in writing within 30
days of receipt of your goods, for a full refund
of the purchase value, provided the goods are
returned to us unused, in good condition and in
the original packaging. Items specially made to
your specifications or imported by us on your
behalf are not returnable. Shipping charges
(which are a separate and additional contract)
and customs duties are non-refundable, and
return shipping charges are the responsibility
of the purchaser. |
| |
Can you mail me a
catalog?
Sorry, no. We don't mail out paper catalogs. We
constantly add new products to our site so a
catalog would never be up to date.
Questodesign.com is both our shop and our
catalog. We've worked very hard to make it
pleasant and convenient for both purposes. |
| |
How do I make a
Complaint?
Send details of your complaint to -
complaints@questodesign.com
Remember to state your personal details and
order reference code. All complaints will be
acknowledged within 2 working days |
| |
 |
